!
The Land Transport Authority (LTA) will be extending the existing adult CBT system, to operate in parallel with the SimplyGo system.
The following groups/cards are eligible for a free CBT card:
- EZ-Link cards that were converted to SimplyGo between 9 and 22 January 2024;
- SimplyGo EZ-Link cards that were bought between 9 and 22 January 2024;
- All eligible SimplyGo Concession cards converted or issued on or before 22 January 2024;
- All who have purchased a NETS Prepaid Card between 9 and 22 January 2024.

Due to a company event, all SimplyGo Ticket Offices and Ticketing Service Centres will open at 1 pm on 27 May 2024. The SimplyGo hotline will also commence operations from 1 pm instead. We seek your understanding in this matter. Thank you.

A Rewarding Career Awaits You at TransitLink

At TransitLink, we understand there is more to life than work. Our employees are provided with the opportunities to grow their careers professionally and, at the same time, learn and develop other aspects of themselves to fully realise their potential. This is our commitment to them.

Here are the six Core Values that build the foundation of our workplace culture and daily interactions with our colleagues, customers and other stakeholders:

icon integrity Integrity

We are honest in our dealings with stakeholders, customers and colleagues. We are fair in our approach. We are transparent and accountable for our actions.

icon customer focused Customer Focus

We take ownership in meeting the needs of our colleagues and customers. We develop systems and processes with the customers’ needs in mind. We treat every customer with respect.

icon excellence Excellence

We go the extra mile to exceed our customers’ expectations. We build our competencies through continuous learning. We ensure the highest quality in everything we do.

icon innovation Innovation

We are proactive in creating new ideas to challenge the status quo. We are open to diverse views and explore new ideas for continuous improvement.

icon teamwork Teamwork

We treat each other with respect. We co-operate and collaborate with each other. We are open in sharing our knowledge and imparting skills.

icon family Family

We bond as a family at work and play. We value work-life balance.

Open Positions

If you are a confident and self-motivated individual who has a passion for excellence and are committed to making a positive difference in everything you do, we would love for you to join our family. We have a wide array of job opportunities and if you are keen on any of them, please send in your application via the 'Apply' button.

A rewarding career at TransitLink awaits you.

Apply

Responsibilities:

  • Manage the storage and safekeeping of Spare Parts in the Storerooms.
  • Perform daily sorting, picking and packing of Spare Parts to ensure inventories in Storerooms are stored in the correct place and order.
  • Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
  • Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents.
  • Perform detailed checks and testing to ensure Spare Parts are received in order and good condition.
  • Assist in preparing, developing and managing of various documentations (e.g. Handover/Takeover Forms, Reports, etc.).
  • Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms.
  • Perform periodic stocktaking to maintain inventory accuracy and management.
  • Assist on printing and pasting of Asset Labels for the Spare Parts.
  • Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage.
  • Keep track on the movement of parts by inputting and updating of Assets’ information into TSP’s Maintenance Management System (MMS) and documents.
  • Perform any other duties as instructed by Engineer / Supervisor.

Requirements:

  • Need to drive a class 3 manual company van
  • Need to work on shift patterns, inclusive of weekend and public holiday
  • Able to carry medium load, safety equipment provided
  • Basic computer skill & knowledge required (e.g. Microsoft Excel and Word)
  • Possess strong ability and accuracy in terms of receiving and processing instructions/information
  • Able to work well with minimum supervision and possess good teamwork and communication skills

Apply

Responsibilities:

  • Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
  • Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
  • Type of calls consist and not limiting to
    • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
    • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
    • Point to point enquiries from customer
    • SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
    • Perform out bound calls to customers who leave callback
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Need to work on shift patterns, inclusive of weekend 
  • Have previous experience in call centre is highly preferred

Apply

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
  • Assist customer in top up, card refunds or card claims
  • Assist in dispatch duties

Requirements:

  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Need to work on shift patterns, inclusive of weekend and public holiday
  • Comfortable to work in different locations

Apply

Responsibilities:

  • Collaborate with development teams to automate deployment and orchestration processes.
  • Monitor application performance, troubleshoot issues, and implement improvements.
  • Ensure high availability, scalability, and security of application through implementation of DevSecOps process.
  • Implement and maintain CI/CD pipelines to enable efficient software delivery.
  • Automate routine tasks through scripting and automation tools, including test automation.
  • Collaborate with application, infra & security teams to ensure applications are secure.
  • Participate in on-call rotation to provide non-office hour support when necessary.
  • Aid in planning and designing the roadmap to implement and maintain infrastructure as code (IaC) for efficient system provisioning.

Requirements:

  • Relevant certifications, such as Microsoft Certified DevOps Engineer, are a plus.
  • Strong analytical and organizational skills.
  • Proficiency with scripting and coding languages (e.g., Python, Bash, Ruby, or Go).
  • Proficiency with Test automation scripting language using any test automation tools
  • Strong knowledge of version control systems (e.g., Git).
  • Familiarity with continuous integration and continuous deployment (CI/CD) tools.
  • Hands-on experience with Azure cloud platforms.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and teamwork abilities.

Apply

Responsibilities:

  • Analyze, investigate and manage daily application issues/incidents
  • Perform query jobs, generate data statistics and reports
  • Perform system/issue monitoring & tracking of resolution through incident management system
  • Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
  • Perform application deployment, support post deployment and post maintenance verification activities.
  • Perform project documentation and document base-lining.
  • Administration of application configuration, user account, and support audits activity related to this.

Requirements:

  • Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
  • 2 - 5 years’ experience in IT Operation, application support and end user management
  • Excellent analytical and problem-solving skills
  • Good written & spoken communication skills and interpersonal skills
  • Experience in Structured query language (SQL).
  • Involvement in night support activity (based on duty roster) is required
  • Team player and work independently without supervision