!
The Land Transport Authority (LTA) will be extending the existing adult CBT system, to operate in parallel with the SimplyGo system.
The following groups/cards are eligible for a free CBT card:
- EZ-Link cards that were converted to SimplyGo between 9 and 22 January 2024;
- SimplyGo EZ-Link cards that were bought between 9 and 22 January 2024;
- All eligible SimplyGo Concession cards converted or issued on or before 22 January 2024;
- All who have purchased a NETS Prepaid Card between 9 and 22 January 2024.

Due to a company event, all SimplyGo Ticket Offices and Ticketing Service Centres will open at 1 pm on 27 May 2024. The SimplyGo hotline will also commence operations from 1 pm instead. We seek your understanding in this matter. Thank you.

Introduction

Formerly the “TL SimplyGo app”, the rebranded SimplyGo app integrates the key card-related features from the EZ-Link app and aims to provide commuters with a seamless experience for their transit ticketing needs and card-related services.

The former TL SimplyGo app was launched in conjunction with the SimplyGo initiative, which allows you to make contactless fare payments on buses and trains with your bank cards (Mastercard, Visa and NETS 2.0). With the new SimplyGo app, commuters can now access transit ticketing and card-related services on the go, anytime, anywhere.

Sign up for a SimplyGo account on the SimplyGo Portal or via the SimplyGo app. You may also refer to the FAQs and T&Cs on the SimplyGo initiative on the SimplyGo website for more information.

Scan the respective QR codes to download the app now!



 

Enjoy the following services with the SimplyGo app:

Concession/Stored Value Travel Card-Related Services

  • Apply for a new/replace lost Concession card.
  • Purchase concession pass for SimplyGo Concession cards.
  • View and redeem electronic travel vouchers (e.g. Public Transport Vouchers) to your added SimplyGo travel cards.

Ticketing/Transit Services

  • Add contactless bank card (Mastercard, NETS2.0, Visa), EZ-Link and Concession cards to your SimplyGo account and:
    • Receive alerts on low card balance.*
    • Receive push notifications on your trip fares^ and claim approvals.
    • Top up on the go.*
    • View travel transaction history and expenditure of yourself and your loved ones (through “Share My Account” feature) in blocks of 30 days, up to the last 180 days.
    • Block lost travel card* and transfer value to new card.
    • View Non-Transit Area (NTA) transactions.*
    • Submit and view your transit claim status.
  • For those with Near Field Communication (NFC)-enabled phones, you can now scan your stored value travel cards and SimplyGo travel cards for details on your card information and balance without adding them to your SimplyGo account.
  • Make payment for penalty fees.
    (Note: From 17 July 2023, SimplyGo Ticket Offices will no longer be accepting cash payment for the settlement of penalty fee)
  • Locate SimplyGo Ticketing Service Centres/Ticket Offices and self-help ticketing machines (SimplyGo Kiosks, Assisted Service Kiosks and Top-Up Kiosks) for your ticketing needs.

*Only applicable to SimplyGo EZ-Link & Concession cards
^Applicable to contactless bank cards and SimplyGo EZ-Link & Concession cards

Journey Planner and Travel Guide

  • Plan your journey using the “Journey Planner” and save your preferred routes and locations.
  • Check out bus routes, fares, estimated travel time and bus arrival timing using the “Travel Guide”.

Please click here for the user guide on the SimplyGo app.