The Land Transport Authority (LTA) will be extending the existing adult CBT system, to operate in parallel with the SimplyGo system.
The following groups/cards are eligible for a free CBT card:
- EZ-Link cards that were converted to SimplyGo between 9 and 22 January 2024;
- SimplyGo EZ-Link cards that were bought between 9 and 22 January 2024;
- All eligible SimplyGo Concession cards converted or issued on or before 22 January 2024;
- All who have purchased a NETS Prepaid Card between 9 and 22 January 2024.

Due to a company event, all SimplyGo Ticket Offices and Ticketing Service Centres will open at 1 pm on 27 May 2024. The SimplyGo hotline will also commence operations from 1 pm instead. We seek your understanding in this matter. Thank you.

Whistleblowing Policy

As we play an important role in Singapore’s public transport sector, we have a responsibility towards the public, our shareholder and employees.

Fraud and misconduct have a negative impact on our workplace and reputation. As such, we have introduced a Whistleblowing Policy and made available channels for reporting in confidence and in good faith unethical or illegal acts.


All identities are protected and will be kept confidential by us to the extent feasible and permissible under the law, or unless chosen to be revealed. We provide an option for you, the whistleblower, to remain anonymous or not.


We may contact you for more information, if required (if you have provided your contact details). If you have any new or additional information, you can contact us again.


We assure you that all cases reported will be objectively investigated and appropriate remedial measures will be taken where warranted.


For feedback or enquiries on our business conduct, please provide the details through the channels below.


The Whistleblowing Investigation Officer
Human Resource Department
Transit Link Pte Ltd
9 Maxwell Road
#03-02 Annexe A
MND Complex
Singapore 069112

Email: DisclosureInConfidence@transitlink.com.sg   

Note: Please send your feedback and enquiries on your public transport rides directly to the Public Transport Operators (i.e., Go-Ahead Singapore, SBS Transit, SMRT, Tower Transit Singapore and Trans-Cab) as it falls under their purview.